Who is eligible for Pharmacy First Urine Infection (UTI) treatment?

You may be eligible if you are women aged 16–64. Treatment is free on the NHS — no GP appointment or referral needed.

What are the symptoms of Urine Infection (UTI)?

Burning or stinging when you urinate; Needing to urinate more often than usual; Cloudy, dark or strong-smelling urine; Pain or pressure in your lower tummy.

Do I need a GP referral to be treated for Urine Infection (UTI) at a pharmacy?

No — under NHS Pharmacy First you can walk into any Bounce Pharmacy branch without a GP appointment or referral. The service is completely free to eligible patients.

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NHSUrine Infection (UTI)

Women aged 16–64

A bacterial infection of the bladder causing pain and a frequent urge to urinate.

Typical symptoms

Burning or stinging when you urinate
Needing to urinate more often than usual
Cloudy, dark or strong-smelling urine
Pain or pressure in your lower tummy

What we do

Our pharmacist can assess your symptoms and prescribe antibiotics for uncomplicated UTIs. This service is available for women aged 16–64 who are not pregnant and have no other complicating factors. If your symptoms include back pain or fever, please see your GP as this may indicate a kidney infection.

When to seek other help

This service may not be suitable in the following situations — please seek the appropriate care instead:

Men — this service is for women only; men should see their GP
Under 16 or over 64 years old
Pregnant or possibly pregnant
Back or loin pain, high fever or rigors (possible kidney infection — see your GP urgently)
Catheter in place
Recurrent UTIs (3 or more in 12 months) — seek GP review